Frequently Asked Questions
Find out more about our Services
General Information
How far in advance do I need to book?
We recommend booking at least 5 days in advance to ensure availability, but we will do our best to accommodate last-minute requests.
What services do you offer?
We offer a wide range of services, including regular cleaning, one-off cleaning, end of tenancy cleaning, deep cleaning, carpet cleaning, furniture assembly, removal services, oven cleaning, and commercial cleaning.
Do I need to be home during the cleaning?
No, you do not need to be home. You can arrange access to your home, and our trusted team will handle the cleaning.
What areas do you cover?
various locations within the M25. Please refer to “Area Cover” section.
How do you handle special requests or instructions?
You can provide any special requests or instructions when booking your service, using the ‘additional information’ box section
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, bank transfers for invoicing,
Can I book a one-time service?
Yes, we offer both one-time and recurring cleaning services to meet your needs.
Can I request specific areas to be cleaned?
Yes, you can specify the areas you want to be cleaned, and we will tailor our services to meet your needs.
What is your cancellation policy?
We require at least 24 hours' notice for cancellations or rescheduling. Cancellations made with less than 24 hours' notice may incur a cancellation fee.
What if I'm not satisfied with the service?
Customer satisfaction is our priority. If you are not satisfied with our service, please contact us within 24 hours, and we will address your concerns and arrange a re-clean or resolve any issues with your move if necessary.
Can I refer a friend and receive a discount?
Yes, we have a referral program where you can receive a discount on your next service for referring a friend. Contact us for more details
How do you ensure the quality of your service?
We conduct regular training and performance evaluations for our staff. Additionally, we have quality control measures in place and encourage client feedback to continuously improve our services.
What happens if an item is damaged during cleaning or removal?
We take great care in handling your belongings. In the unlikely event of damage, please notify us immediately, and we will work with you to resolve the issue.
Pricing and Payment
How much do your services cost?
Our pricing depends on the type of service, the size of the area to be cleaned, and the specific requirements. Please contact us for a customised quote.
Are there any hidden fees?
No, we provide transparent pricing with no hidden fees. Any additional charges will be clearly communicated before the service is provided.
Staff and Safety
How do you ensure the quality of your service?
We conduct regular training and performance evaluations for our staff. Additionally, we have quality control measures in place and encourage client feedback to continuously improve our services.
What happens if an item is damaged during cleaning or removal?
We take great care in handling your belongings. In the unlikely event of damage, please notify us immediately, and we will work with you to resolve the issue.
Policies and Guarantees
What is your cancellation policy?
We require at least 24 hours' notice for cancellations or rescheduling. Cancellations made with less than 24 hours' notice may incur a cancellation fee.
What if I'm not satisfied with the service?
Customer satisfaction is our priority. If you are not satisfied with our service, please contact us within 24 hours, and we will address your concerns and arrange a re-clean or resolve any issues with your move if necessary.
Do you have any loyalty programs or discounts?
Yes, we offer loyalty programs and discounts for recurring customers. Please ask our customer service team for more details.
Can I refer a friend and receive a discount?
Yes, we have a referral program where you can receive a discount on your next service for referring a friend. Contact us for more details.
Eco products.
Eco-friendly cleaning for a healthier you and a sustainable future. Let us restore your space to its natural brilliance.
The products we offer are non toxic treatments which are safe for children, pets and the planet. This will be especially useful if you are expecting or have young children, have asthma or allergies to some of the harsh cleaning products.
